Coaching

Customer Service and Sales are not one and the same

Customer Service and Sales are not one and the same
Most of us are indoctrinated with the idea that sales and customer service go hand-in-hand. This isn’t true. In fact, it couldn’t be more wrong. Sales are always separate from customer service because customer service is an AFTER service whereas sales is the FIRST service offered. In other words, to sell to clients, you must first approach them and sell to them. To service the client, you provide customer relationship service after the initial sale. They’re always separate. Knowing this, it should...

Read more

How the first 30 minute set the tone for your day

How the first 30 minute set the tone for your day
Whatever business your in, no matter what type of job you do, and no matter what you have scheduled for the day.. the first thirty minutes at work define the working day. This truism is absolute. There are no exceptions and it doesn’t just apply to work, it applies to everything you do. If your first thirty minutes are spent hemming and hawing and wasting time, you’re likely to do just that for much of the day, losing a lot of productivity. If, however, you become focused, get some things done, and postpone...

Read more

Categories

Archives

April 2014
M T W T F S S
« Mar    
 123456
78910111213
14151617181920
21222324252627
282930  

Get The Latest